| Whether due to physical limitations or mobility issues, | | | | to start their own small business and build a career in |
| for many disabled people, working from home may be | | | | customer service that is both financially rewarding and |
| the most practical option to earn an income. However | | | | mentally stimulating. By handling incoming calls on behalf |
| this should not mean they have to accept inferior | | | | of clients and servicing customer enquiries on the |
| levels of work commonly associated with many home | | | | telephone, disabled people are able to perform on an |
| working schemes. | | | | equal footing with their able bodied peers while reaping |
| Disabled people have so much more to offer industry | | | | the rewards of working from home. |
| and commerce than simply stuffing envelopes or | | | | A growing portfolio of clients with a broad range of call |
| performing other such un-skilled tasks. There is a | | | | handling requirements means agents working from |
| largely untapped pool of talent among people with | | | | home have an interesting and varied work schedule. |
| disabilities in the UK, and they are a valuable workforce | | | | Live Agent also provides the established proven |
| that should not be ignored. | | | | technology to drive its virtual call centre, so the only |
| One UK company that is keen to address this issue is | | | | equipment a work at home agent needs is a |
| Live Agent. It firmly believes people with disabilities | | | | telephone land line, PC and broadband internet |
| deserve to be given the opportunity to work at home | | | | connection. |
| while encouraging skill development with a sense of | | | | There is an on-going trend among UK businesses to |
| achievement. | | | | adopt 'homesourcing' as a more cost effective and |
| Live Agent is an innovative customer contact and call | | | | better quality alternative to off-shoring their call handling |
| handling company that embraces the very latest in | | | | activities. This can only be good news for people with |
| 'virtual office' technology to support a nationwide | | | | disabilities who will be able to develop rewarding |
| network of home-based call handling agents. The | | | | careers in customer service from the comfort of their |
| company gives its home based agents an opportunity | | | | own homes. |