| An effective coach helps a leader become aware of | | | | Leadership Coach 3, Developing Others, details eight |
| how to improve, how to involve others in that process | | | | steps in how to coach others. The steps use a |
| and to understand the importance of follow up. With a | | | | distinctive feedback process which Goldsmith calls |
| book, a Windows based computer, an interactive CD, | | | | feedforward. "Feedforward occurs when a person |
| and a unique user code to unlock the program, | | | | gives someone else suggestions for the future and |
| Leadership Coach Manual authors Farb, Goldsmith, | | | | helps as much as he or she can." Feedforward in |
| Gordon and Coffey provide five courses to present | | | | Coach 3 reinforces the same point made in |
| leadership coaching ideas which develop leaders, help | | | | Leadership Coach 2, Developing Ourselves as |
| leaders develop others and to develop teams. Valid | | | | Leaders. The third of the eight steps is Collect |
| development occurs when others' perceptions change. | | | | Feedback which directs the leader to encourage |
| The CD chapter introductions include additional | | | | people to state their feedback in the feedforward |
| information not in the book content. In some lessons, | | | | mode. While the CD program states, "you don't have |
| the CD chapters are in a different order than in the | | | | to have forms; you don't have to have processes," in |
| book. Despite this unrelatedness, video clips from live | | | | clarifying this step, the book omits this possible relevant |
| workshops, animation, review questions after each | | | | point. Research supports that feedforward produces |
| main course segment and reviews of key points, all | | | | more positive action in both the sender and receiver |
| CD parts repeat and enhance the book for a | | | | than feedback. |
| purposeful learning experience. The CD e learning also | | | | In the five courses: Executive Coaching Techniques, |
| adapts to help disabled people more easily access | | | | Developing Ourselves as Leaders, Developing Others, |
| information. When CD text is identical to the audio | | | | Developing a Team and Practice Files, either a |
| soundtrack in the video, the learner can choose their | | | | beginner or experienced leader is in a learning |
| learning preference: listen to the sound track if auditory | | | | environment similar to being in a live, participative |
| or read the soundtrack text if visual. Sometimes, the | | | | workshop with the added benefit of being able to |
| CD requires the learner to listen to watch and listen to | | | | repeat the information as much as desired. The CD |
| a video. The learner is regularly fully engaged in a | | | | course provides ample extra discussion. |
| participative learning experience with the CD. | | | | |